dpt Communications Inc.

Unified Communications:

 

The message is clear that Unified Communications is the way forward for organizations looking to optimize business processes. As the evolution from the traditional desktop only environment to an increasingly mobile workforce continues, Panasonic provides all the necessary communication tools to help businesses communicate effectively – anytime, anywhere!

What is it?

Unified Communications can be defined as “Communications integrated to optimize business processes”. Unified Communication is not a single product; but a solution made up of a variety of components and elements, including: messaging (email, instant messaging, voice, video), phone calls, conferencing, rich presence (online and telephony), device awareness and status, and information sharing, all tied together with a common user interface.

Who is it for?

In today’s fast paced business world, businesses need to be more nimble and provide better customer service – quickly and cost effectively. More and more businesses are moving away from the traditional desktop working environment, as more employees go mobile – working on the move, from home, moving between various offices/branches or travelling anywhere around the globe. In such dynamic work environments, it is essential that businesses can effectively communicate internally or with customers anytime, anywhere.

Unified Communications can help any business that needs to stay in touch, by presence enabling business processes and allowing anytime, anywhere access to business communications.

Why use it?

There are numerous benefits to be gained from integrating UC with existing business processes and applications, such as:

  • Streamlined communications
  • Increased productivity
  • Team management
  • Mobility
  • Enhanced customer service

All these benefits can allow businesses to manage time more effectively through faster interaction, hence improving customer satisfaction by making employees more productive and responsive to customer requests.