dpt Communications Inc

The KX-NCV200 system allows companies with all forms of customer-facing departments, as well as call centres to greatly benefit from sophisticated real-time agent and queue monitoring, detailed performance monitoring and analysis, comprehensive reporting and overall call centre performance visualization.

In addition to leveraging the built-in Call Centre features of the TDA PBXs to efficiently route customer calls to appropriate departments, helpdesks or sales teams, the ACD Report Server - brings the combined power of monitoring, analyzing and reporting for your informal call centre.

Product Summary

Feature highlights

· Real-time call reporting

· Comprehensive reporting

· Call logging Performance graphs

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