dpt Communications Inc

The Panasonic Communication Assistant productivity software suite is a highly intuitive PC based application suite that blends powerful point and click telephony together with screen based presence, availability, integration with Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users.

Communication Assistant Supervisor helps to visually manage all group members within your organization. It is the perfect tool for Team supervisors to monitor employees' call activities.

Product Summary

Feature highlights

· Agent real time reporting with current waiting calls and longest waiting time

· Agent management (Rich presence, remote log-in/out, remote take-over, conference)

· Group reporting

· Statistical analysis
 Reporting of group call history

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